Privacy Policy
The Loft in the Mil respects your privacy on the internet and appreciates that you are concerned about your privacy and about the confidentiality and security of information we may collect about you.
This Privacy Policy explains how we manage your personal information that we collect through websites operated by us; through software applications made available by us for use on, or through computers and mobile devices; through our social media channels that we control; through HTML-formatted email messages and through your communications with us; through your membership; your purchase of any provided services and when you stay at our property.
THE INFORMATION WE COLLECT ABOUT YOU
The types of personal information we collect about you will depend on what services you use or products you acquire. This may include collecting your name, postal address. telephone number and your email address; credit and debit card details or any other payment data including transaction details/history, important dates such as birthdays, anniversaries and special occasions; prior guest stays or interactions, goods and services purchased, special services and amenity requests, and, where you have the option to comment on our services or products, whatever other information you choose to supply to allow us to provide products and services to you.
If you provide any personal information about other people to us or our Service Providers, you represent that you have the authority to do so and permit us to use the data in accordance with our Privacy Statement.
HOW PERSONAL INFORMATION IS COLLECTED AND HELD
We collect personal information when you make a reservation, communicate with us, or otherwise connect with us or post to social media pages. We hold personal information electronically, both at our own premises and with the assistance of our third-party service providers. We implement a range of measures to protect the security of that personal information.
HOW WE USE YOUR INFORMATION AND WHO WE MAY DISCLOSE IT TO
The information that we collect from you is strictly confidential. We do not sell, rent, loan, trade or lease the addresses stored in our database to any unrelated third parties. The Company uses the information you provide to us to help you access the services or acquire the goods that the Company provides more easily.
We also use personal information to provide services you request including to administer reservations, payment, send administration information including confirmations and information prior to your booking, customise your experience according to your personal preferences, and provide you with any other information that will assist your overall experience at The Loft in the Mill
We may also send you marketing material about tailored products and services we believe are suited to you and your interests; send customer satisfaction, market research or quality assurance surveys; and communicate with you using social media channels and platforms. If you do not wish to receive any of this material you may simply choose ‘unsubscribe’ from our mailing list or contact us using the details below, and no further material or communications will be sent to you.
We use personal information and other data for data analysis; security and fraud monitoring and prevention; enhancing, improving and developing new goods and services; determining the effectiveness of our promotional campaigns and identifying usage trends.
We disclose personal information and other data with selected strategic business partners who provide goods and services and offers that enhance your experience. This sharing also enables us to provide you with a single source for purchasing packages that include golf, event and travel-related services.
The Company engages certain trusted third parties (including data hosting and processing companies, and information technology providers, reservation and client management systems and operators of social media channels and platforms) to help us provide, improve and promote our services and communicate with our customers. We will only disclose your personal information to these third parties to perform tasks on our behalf and in compliance with this Privacy Policy. We take steps to ensure that our service providers are obliged to protect the privacy and security of your personal information and use it only for the purpose for which it is disclosed. In providing us with your personal information, you consent to this disclosure.
The Company will not disclose your personal information for purposes or to parties other than those outlined above without your consent.
RETENTION
We will retain your personal information for the period necessary to fulfil the purposes outlined within their Privacy Policy unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include the length of time we have an ongoing relationship with you and provide the services to you; whether there is a legal obligation to which we are subject (for example, certain laws require us to keep records of your transaction for a certain of time before we can delete them); whether retention is advisable considering our legal position such as statutes of limitations, litigation or regulatory investigations.
USER GENERATED CONTENT
If you post reviews or comments on our websites, social media channels or third-party booking platforms, you grant the Company and its affiliates a non-exclusive, royalty free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such reviews and comments throughout the world in any media. You also grant the Company and its affiliates the right to use the name that you submit with any review or comment, if any, in connection with such review or comment.
SOCIAL MEDIA
We encourage your imagery and conversation. We welcome your questions, comments and debate on our social media platforms. We value the opinion of our audience, but will distinguish between comments that contain constructive, relevant arguments and those that are abusive, offensive or could be construed as a personal attack.
We expect all commentators to consider the impact of their words and take responsibility for them. If we determine that a comment is not in keeping with the spirit of this policy, we will remove it. We will also remove illegal, slanderous, defamatory comments and spam and advertising will be moderated.
WEBSITE DISCLAIMER
The Company, and their agents and consultants have endeavoured to ensure that at the time of publishing, the content of this website is correct.
We reserve the right to change the contents of the website at any time. Plans, diagrams and artists impressions are conceptual only. We do not warrant the accuracy of any information or illustrations included in this web site. The information, illustrations, documents and plans on this site will not form part of any contract for sale, agreement for lease or lease. Intending customers must make, and rely on, their own enquiries and evaluation of the information, opinions, statements and other material contained within this website.
The Company, and their agents and consultants disclaim any liability or responsibility for any loss, damage or claim whatsoever sustained or incurred by any person, corporation or other legal entity arising out of or in any connection with any alleged reliance on the content of this website.
LINKS TO OTHER WEBSITES
The Company’s websites provide links to websites outside of the Company’s services. These linked sites are not under our control, and we are not responsible for the conduct of companies linked to our website. Before disclosing your personal information on any other website, we advise you to examine the privacy policy and terms and conditions of that website.
STORAGE AND SECURITY OF YOUR PERSONAL INFORMATION
Any personal information that we collect about members and customers, including email addresses, will be kept in the Company’s database. The database will be accessible only by those authorised to perform normal daily tasks such as updating addresses, managing bookings. The Company will take all reasonable precautions to protect the personal information it holds from any misuse, loss, unauthorised access, modification or disclosure.
The internet is not a secure environment. If you use the internet to send us any personal information, the Company will not be liable for events arising from unauthorised access to your information. If you have reason to believe that your interaction with us is no longer secure, please immediately notify us in accordance with the ‘Contact Us’ section below.
ACCESS TO YOUR INFORMATION
You have the right to access and correct most of the personal information we hold about you. If you wish to have access to or correct your information, please send us an email or letter at the addresses provided below. If the Company does not allow you to access or correct your personal information we will provide you with the reasons for our decision.
ACCURACY OF YOUR INFORMATION
Once we receive personal information from you, we take all reasonable steps to ensure that all the information we collect, use or disclose us accurate and up to date. If you think that any of your personal information held by us in inaccurate, please send us an email or letter in accordance with the ‘Contact Us’ section below and we will take reasonable steps to ensure that it is corrected.
CONTACT US
We take the privacy of your information seriously and it is important that you understand how we manage your personal information. If you have any questions or comments in relation to this Privacy Policy, if you wish to access or correct your personal information, or if you wish to make a complaint about a privacy matter, please contact info@loftinthemill.com.au or by mail addressed to:
The Manager
The Loft in the Mill
P.O Box 206
Olinda Vic. 3788
You should provide us with as much detail as possible about the information sought to help us retrieve it.
If you wish to make a complaint about a privacy matter, we will examine the complaint and endeavour to respond within fourteen (14) working days. If you are dissatisfied with our response, you may refer the matter to the Australian Information (Privacy) Commissioner (see www.oaic.gov.au).
The Company reserves the right to change this privacy policy at any time. The Company will notify any changes by posting an updated version of the policy on its website.
Date Last Updated: August 2023